IT InfraWhitepapers

The Total Economic Impact™ Of ServiceNow IT Business Management

Find out how ITBM can deliver a $17M benefit in less than three years.

Reach your potential with a strategic portfolio planning and execution solution that improves capital and resource optimization while accelerating time to value. Through customer interviews and surveys*, Forrester has determined that ITBM customers have achieved significant results, including a less than six-month payback period, as well as an ROI of 400% and productivity improvements of $10.8M over three years. Read the October 2018 commissioned study, conducted by Forrester Consulting on behalf of ServiceNow, to find out how ITBM can:

Help organizations do more with their money
Improve resource utilization and allocation
Reduce project delays and increase productivity by 20%
Accelerate time to market by 23%


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