The Total Economic Impact™ Of Freshservice on IT Service Management

Forrester Consulting recently conducted a Total Economic Impact (TEI) study to examine the potential ROI organizations may realize by deploying Freshservice’s ITSM solution.

To better understand the benefits, costs and risks associated with this investment, Forrester interviewed four customers with experience using Freshservice and who had used other ITSM services prior.

Read on to uncover key findings from the study, including:

	Key challenges
	Analysis of benefits
	Financial summary
	And more.