IT InfraWhitepapers
Flip The Switch On Your Self Service Strategy
The IT self-service portal has been aligned with two key ITSM trends – enterprise service management and the improved employee experience.
However, many IT self-service portals have failed to deliver on these promises. This does not mean that the need for self-service capabilities are dead, only that they are evolving.
Open up this eBook to learn why this is happening through key topics such as:
Why traditional IT self-service portals have failed to deliver the expected benefits | |
The continued importance of self-service within digitally-enabled organizations | |
How new smart technologies offer a better alternative to self-service portals | |
And more. |