People-Powered: Innovating The Back Office As An Engine for Business Growth

Blue Shield—which currently serves almost 4.4 million members and nearly 65,000 physicians—integrates business planning with human capital management (HCM) as well as with financial strategy. By deploying a unified cloud solution from a single vendor for both enterprise resource planning (ERP) and HCM software, Blue Shield achieved complete visibility of data from the human capital side and the financial side, avoiding silos as well as any need to integrate data from different sources.

In this report, the company shares the four pillars that support their people strategy:

• Enable growth
• Cultivate successful leadership at all levels
• Create opportunity to grow personally, professionally, and financially
• Build an employee experience on par with customer experience