IT InfraWhitepapers

Flip The Switch On Your Self Service Strategy

The IT self-service portal has been aligned with two key ITSM trends – enterprise service management and the improved employee experience.

However, many IT self-service portals have failed to deliver on these promises. This does not mean that the need for self-service capabilities are dead, only that they are evolving.

Open up this eBook to learn why this is happening through key topics such as:

Why traditional IT self-service portals have failed to deliver the expected benefits
The continued importance of self-service within digitally-enabled organizations
How new smart technologies offer a better alternative to self-service portals
And more.


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